Your voucher will be delivered to you or to the recipient if you choose to specify the recipient's email address.

1. There are no restrictions on when your voucher can be delivered. You can choose to have it delivered instantly or at a later date of your choosing.
2. Delivery of your voucher by email is free of charge.
3. You (or your recipient) will receive an email containing your voucher together with a link to download your voucher at any time.
4. Your voucher is loaded with value and ready to spend in accordance with voucher usage terms.
5. After placing your order you will receive a confirmation email that includes your order number together with a link to the voucher if you need to print it.
6. If you have specified a voucher recipient email address other than yourself you will receive notification to confirm when the voucher has been sent by email to your specified recipient.

How To Book

• Advance booking is necessary.
• Call 0121 273 1000 to book.
• The voucher code must be provided at booking stage and shown on arrival at Santai Spa.
• Reservations are subject to availability at the time of booking.

Terms and Conditions

Entry is limited to persons aged 18 and over only. You may be asked to show photographic ID on arrival.

Use of Mobile Phones & Camera's in the spa is strictly prohibited. Lockers will be provided to store all belongings.

Swimwear must be worn at all times in the spa

Guests must conduct themselves in a safe and respectful manner at all times

Cancellation Policy:

Cancellations for spa packages must be made 1 week / 168 hours before the date of the package. Any cancellations after this time will incur a 100% cancellation fee.

Cancellations for spa treatments must be made 3 days / 72 hours before the treatment. Any cancellations after this time will incur a 100% cancellation fee.

Arrival over 30 minutes late for a 50 minute treatment or 10 minutes late for a 25 minute treatment will be considered to be a no-show and the booking cancelled. The same will be applied if over 60 minutes late for a Spa Access reservation. Gift Voucher Terms and Conditions.

These Terms and Conditions govern Gift Vouchers relating to ‘Santai Spa’, ‘Genting Hotel’ and ‘Sky Bar & Restaurant’, each located at Resorts World Birmingham, Pendigo Way, Birmingham, B40 1PU (each a “Retail Brand”). Specific Terms and Conditions of the Retail Brands also apply.

1. About Us

The Retail Brands are operated by Genting Solihull Limited, a company registered in England and Wales under company number 06601106, with its registered office at Genting Club Star City, Watson Road, Birmingham, B7 5SA (the "Company"). In these Terms, when we refer to "we", "us" or "our", we mean the Company and / or the Retail Brands, as applicable, and when we refer to "you" or "your" we mean you, the person purchasing or using a Gift Voucher.

2. Purchasing a Gift Voucher

Gift Vouchers may only be purchased online from the Resorts World Birmingham Voucher Cart website (https://resorts-world.vouchercart.com/app/). You will be able to select your Gift Voucher from a set list of options, the type, and minimum and maximum amounts of which may differ per Retail Brand. Gift Vouchers are issued in electronic format only to the email address provided by you at the time of purchase. The risk of loss of Gift Vouchers passes to you upon electronic transmission and we are not responsible for any subsequent loss, destruction or theft of Gift Vouchers.

3. Redemption

Gift Vouchers may only be redeemed in full or part for the purchase of goods and services from the Retail Brand to which they relate. Any balance remaining on monetary vouchers may be applied to further purchases. Gift Vouchers cannot be sold, reloaded, exchanged for cash, or transferred between different Retail Brands. We reserve the right to ask you to provide identification at the time of redemption of a Gift Voucher.

4. Expiry

Gift Vouchers are only valid for the stated time limit(s) from the date of purchase and the expiry date is stated on the individual voucher. On the expiry date, the Gift Voucher will cease to function, and you will no longer be entitled to use it. You can check the balance of your monetary Gift Voucher at any time by calling the Reservations Team on 0121 273 1000.

5. Liability

We give no warranties, express or implied, in relation to Gift Vouchers. Our maximum liability to you, and your sole and exclusive remedy under or arising out of any breach of these Terms and Conditions by us is for us to provide you with a replacement Gift Voucher of equivalent value for the relevant Retail Brand.

6. General

Gift Vouchers for the Retail Brands do not fall under the scope of the payment services or electronic money regulation, nor do they constitute a deposit. We may amend these Terms and Conditions from time to time and updates will be published via the Resorts World Birmingham Voucher Cart website. Your personal data will be processed in accordance with the privacy notices of Genting Solihull Limited and VoucherCart. These Terms and Conditions are governed by the laws of England and Wales whose courts shall have exclusive jurisdiction to deal with any legal claims or disputes arising out of the same.