Booking and Redemption
- You can check availability for your dates and book your experience by contacting our reservations team on 0121 273 1000. The voucher code must be provided at booking stage.
- The voucher can also be redeemd in-person at Santai Spa for any additional treatments / purchases.
- Reservations are subject to availability at the time of booking.
- All guests must be over 18.
- Only one voucher may be used per reservation.
- You can check the balance of your gift voucher at any time by calling the reservations team on 0121 273 1000.
Cancellation/Amendments
- You must cancel/amend a minimum of 3 days prior to the date of your treatment or 1 week in advance of your package date. Any cancellations after this will incur a 100% cancellation fee.
Gift Voucher Terms and Conditions
These Terms and Conditions govern Gift Vouchers relating to ‘Santai Spa’, ‘Genting Hotel’, ‘Sky Bar & Restaurant’ and ‘Vortex Gaming’, each located at Resorts World Birmingham, Pendigo Way, Birmingham, B40 1PU (each a “Retail Brand”). Specific Terms and Conditions of the Retail Brands also apply.
1. About Us
The Retail Brands are operated by Genting Solihull Limited, a company registered in England and Wales under company number 06601106, with its registered office at Genting Club Star City, Watson Road, Birmingham, B7 5SA (the "Company"). In these Terms, when we refer to "we", "us" or "our", we mean the Company and / or the Retail Brands, as applicable, and when we refer to "you" or "your" we mean you, the person purchasing or using a Gift Voucher.
2. Purchasing a Gift Voucher
Gift Vouchers may only be purchased online from the Resorts World Birmingham Voucher Cart website (https://resorts-world.vouchercart.com/app/). You will be able to select the monetary value for your Gift Voucher from a set list of options, the minimum and maximum of which may differ per Retail Brand. Gift Vouchers are issued in electronic format only to the email address provided by you at the time of purchase. The risk of loss of Gift Vouchers passes to you upon electronic transmission and we are not responsible for any subsequent loss, destruction or theft of Gift Vouchers.
3. Redemption
Gift Vouchers may only be redeemed in full or part for the purchase of goods and services from the Retail Brand to which they relate. Any balance remaining may be applied to further purchases. Gift Vouchers cannot be sold, reloaded, exchanged for cash, or transferred between different Retail Brands. We reserve the right to ask you to provide identification at the time of redemption of a Gift Voucher.
4. Expiry
Gift Vouchers are only valid for twelve months from the date of purchase. On the expiry date, the Gift Voucher will cease to function, and you will no longer be entitled to use it. You can check the balance of your Gift Voucher at any time by calling the Reservations Team on 0121 273 1000.
5. Liability
We give no warranties, express or implied, in relation to Gift Vouchers. Our maximum liability to you, and your sole and exclusive remedy under or arising out of any breach of these Terms and Conditions by us is for us to provide you with a replacement Gift Voucher of equivalent value for the relevant Retail Brand.
6. General
Gift Vouchers for the Retail Brands do not fall under the scope of the payment services or electronic money regulation, nor do they constitute a deposit. We may amend these Terms and Conditions from time to time and updates will be published via the Resorts World Birmingham Voucher Cart website. Your personal data will be processed in accordance with the privacy notices of Genting Solihull Limited and VoucherCart. These Terms and Conditions are governed by the laws of England and Wales whose courts shall have exclusive jurisdiction to deal with any legal claims or disputes arising out of the same.
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