How To Book
- To redeem this voucher call our reservations team on 0121 273 1000.
- Alchohol is only served to over 18s and certain add-on options are over 18s only.
- This voucher is only valid for the drinks options and number of people stated on the voucher.
- Reservations are subject to availability at the time of booking.
- Full booking terms & conditions available here.
Bottomless Afternoon Tea Terms & Conditions
- Bottomless afternoon tea is time-limited to 1.5 hours and this commences from the time of ordering. Last sitting is at 3:00pm.
- You may order one drink per person at a time.
- Your drink will be replaced once it has finished.
- Price is per person and drinks cannot be shared.
- Drinking to excess will not be permitted and participants are required to always drink responsibly.
- Management reserve the right to withdraw the offer at any time and without prior notice and reserve the right to refuse serving alcohol to any participant at any time without notice.
- Alcohol is served to over 18s only. Proof of ID may be required.
- Bottomless Afternoon Tea must be booked at least 24 hours in advance.
- Bottomless afternoon tea options include: Sparkling – Includes 125ml glasses of sparkling wine. Mocktail – Includes non-alcoholic Berry Fruit Moji-no, Tropical Colada, Pick Me Up, Tea Time or Spa Sensations. Beer – Includes beers from our draught range. Gin – Includes 25ml serves of gin with London Essence tonic from the perfect serve gin menu. Cocktail – Includes Banoffee Coffee, Butterfly Pea Moji-tea, Floss Bellini, Blood Orange Souretto, Popstar Martini or Strawberry & Ginger Cooler.
Voucher Terms and Conditions
- This voucher can only be redeemed Friday - Sunday from 8th September and the menu is subject to change depending on booking date.
- Voucher is valid for 12 months from date of purchase as per expiry date on the voucher.
- This voucher is only valid for the drinks options stated on the voucher.
- Menus are subject to change throughout the year and afternoon tea may change from images shown.
- Certain sittings require a £10pp deposit to secure your reservation. This will be refunded on the day if not used.
- Full booking terms & conditions available here.
Cancellation Policy
- This voucher is non-refundable, can not be exchanged for another service and no refund is available for part-use.
- Cancellations must be processed 48 hours prior to arrival for a date change.
You can see our afternoon tea menus here. If you have any allergies or dietary requirements, please let the team know at the time of booking so we can ensure that you receive the best possible experience. Please note that our afternoon tea is dine-in only.
Gift Voucher Terms and Conditions
These Terms and Conditions govern Gift Vouchers relating to ‘Santai Spa’, ‘Genting Hotel’, ‘Sky Bar & Restaurant’ and ‘Vortex Gaming’, each located at Resorts World Birmingham, Pendigo Way, Birmingham, B40 1PU (each a “Retail Brand”). Specific Terms and Conditions of the Retail Brands also apply.
1. About Us
The Retail Brands are operated by Genting Solihull Limited, a company registered in England and Wales under company number 06601106, with its registered office at Genting Club Star City, Watson Road, Birmingham, B7 5SA (the "Company"). In these Terms, when we refer to "we", "us" or "our", we mean the Company and / or the Retail Brands, as applicable, and when we refer to "you" or "your" we mean you, the person purchasing or using a Gift Voucher.
2. Purchasing a Gift Voucher
Gift Vouchers may only be purchased online from the Resorts World Birmingham Voucher Cart website (https://resorts-world.vouchercart.com/app/). You will be able to select your Gift Voucher from a set list of options, the type, and minimum and maximum amounts of which may differ per Retail Brand. Gift Vouchers are issued in electronic format only to the email address provided by you at the time of purchase. The risk of loss of Gift Vouchers passes to you upon electronic transmission and we are not responsible for any subsequent loss, destruction or theft of Gift Vouchers.
3. Redemption
Gift Vouchers may only be redeemed in full or part for the purchase of goods and services from the Retail Brand to which they relate. Any balance remaining on monetary vouchers may be applied to further purchases. Gift Vouchers cannot be sold, reloaded, exchanged for cash, or transferred between different Retail Brands. We reserve the right to ask you to provide identification at the time of redemption of a Gift Voucher.
4. Expiry
Gift Vouchers are only valid for the stated time limit(s) from the date of purchase and the expiry date is stated on the individual voucher. On the expiry date, the Gift Voucher will cease to function, and you will no longer be entitled to use it. You can check the balance of your monetary Gift Voucher at any time by calling the Reservations Team on 0121 273 1000.
5. Liability
We give no warranties, express or implied, in relation to Gift Vouchers. Our maximum liability to you, and your sole and exclusive remedy under or arising out of any breach of these Terms and Conditions by us is for us to provide you with a replacement Gift Voucher of equivalent value for the relevant Retail Brand.
6. General
Gift Vouchers for the Retail Brands do not fall under the scope of the payment services or electronic money regulation, nor do they constitute a deposit. We may amend these Terms and Conditions from time to time and updates will be published via the Resorts World Birmingham Voucher Cart website. Your personal data will be processed in accordance with the privacy notices of Genting Solihull Limited and VoucherCart. These Terms and Conditions are governed by the laws of England and Wales whose courts shall have exclusive jurisdiction to deal with any legal claims or disputes arising out of the same.
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