Your voucher will be delivered to you or to the recipient if you choose to specify the recipient's email address.

1. There are no restrictions on when your voucher can be delivered. You can choose to have it delivered instantly or at a later date of your choosing.
2. Delivery of your voucher by email is free of charge.
3. You (or your recipient) will receive an email containing your voucher as you see it in the window above together with a link to download your voucher at any time.
4. Your voucher is loaded with value and ready to spend in accordance with voucher usage terms.
5. After placing your order you will receive a confirmation email that includes your order number together with a link to the voucher if you need to print it.
6. If you have specified a voucher recipient email address other than yourself you will receive notification to confirm when the voucher has been sent by email to your specified recipient.

How To Book

• Advance booking is necessary.
• Call 0121 273 1000 to book.
• The voucher code must be provided at booking stage and shown on arrival at Santai Spa.
• Reservations are subject to availability at the time of booking.

Terms and Conditions

• Vouchers can only be used for the days of the week specified upon purchase.
• Access to the spa facilities will be for 3 hours between 9am - 6pm, allocated time slots are subject to arrival/booking time and subject to availability.
• If voucher includes a treatment add-on this must be booked at the same time. Treatment add-ons are per person.
• There is an additional £5 charge, payable on the day of treatment, for our 50min lava shell massage.
• Lunch will be served at Sky Bar & Restaurant on the fifth floor (smart casual dress code).
• 2-course menu includes a starter and a main. 
• Desserts will be an additional charge
• The voucher is valid for 12 months from purchase as per expiry date on the voucher.
• Over 18’s only. Blackout dates apply.
• Standard Resorts World and Genting Hotel terms and conditions apply.

Cancellation Policy

• This voucher is non-refundable, can not be exchanged for another service and no refund is available for part-use.
• Cancellations/amendments must be processed 1 week prior to arrival for a date change. Any cancellations after this will incur a 100% cancellation fee.
• For more information about this experience visit our website.

Gift Voucher Terms and Conditions

These Terms and Conditions govern Gift Vouchers relating to ‘Santai Spa’, ‘Genting Hotel’, ‘Sky Bar & Restaurant’ and ‘Vortex Gaming’, each located at Resorts World Birmingham, Pendigo Way, Birmingham, B40 1PU (each a “Retail Brand”). Specific Terms and Conditions of the Retail Brands also apply.

1. About Us

The Retail Brands are operated by Genting Solihull Limited, a company registered in England and Wales under company number 06601106, with its registered office at Genting Club Star City, Watson Road, Birmingham, B7 5SA (the "Company"). In these Terms, when we refer to "we", "us" or "our", we mean the Company and / or the Retail Brands, as applicable, and when we refer to "you" or "your" we mean you, the person purchasing or using a Gift Voucher.

2. Purchasing a Gift Voucher

Gift Vouchers may only be purchased online from the Resorts World Birmingham Voucher Cart website (https://resorts-world.vouchercart.com/app/). You will be able to select your Gift Voucher from a set list of options, the type, and minimum and maximum amounts of which may differ per Retail Brand. Gift Vouchers are issued in electronic format only to the email address provided by you at the time of purchase. The risk of loss of Gift Vouchers passes to you upon electronic transmission and we are not responsible for any subsequent loss, destruction or theft of Gift Vouchers.

3. Redemption

Gift Vouchers may only be redeemed in full or part for the purchase of goods and services from the Retail Brand to which they relate. Any balance remaining on monetary vouchers may be applied to further purchases. Gift Vouchers cannot be sold, reloaded, exchanged for cash, or transferred between different Retail Brands. We reserve the right to ask you to provide identification at the time of redemption of a Gift Voucher.

4. Expiry

Gift Vouchers are only valid for the stated time limit(s) from the date of purchase and the expiry date is stated on the individual voucher. On the expiry date, the Gift Voucher will cease to function, and you will no longer be entitled to use it. You can check the balance of your monetary Gift Voucher at any time by calling the Reservations Team on 0121 273 1000.

5. Liability

We give no warranties, express or implied, in relation to Gift Vouchers. Our maximum liability to you, and your sole and exclusive remedy under or arising out of any breach of these Terms and Conditions by us is for us to provide you with a replacement Gift Voucher of equivalent value for the relevant Retail Brand.

6. General

Gift Vouchers for the Retail Brands do not fall under the scope of the payment services or electronic money regulation, nor do they constitute a deposit. We may amend these Terms and Conditions from time to time and updates will be published via the Resorts World Birmingham Voucher Cart website. Your personal data will be processed in accordance with the privacy notices of Genting Solihull Limited and VoucherCart. These Terms and Conditions are governed by the laws of England and Wales whose courts shall have exclusive jurisdiction to deal with any legal claims or disputes arising out of the same.